Refunds & Cancellations

Refunds & Cancellations Policy (English)

1. General

1.1. This policy governs the cancellation and refund terms for the Ben Aharonson service (the "Service").

1.2. Making a purchase on the Service constitutes acceptance of these terms.

1.3. The Company reserves the right to update this policy from time to time.

2. Cancellation by the Customer

2.1. A customer is entitled to cancel a transaction under the Israeli Consumer Protection Law, from the date of purchase up to 14 days from the first subscription payment or the date of receipt of the transaction details document (whichever is later).

2.2. Cancellation shall be made in writing only, by email to archie.support@autotailorai.com, or via the customer area on the site under Settings > Billing > Cancel Subscription.

2.3. Digital services and consumed credits: The Service is a digital credit-based SaaS. Consumed credits are non-refundable. A subscription period that has not yet ended may be cancelled per section 3.1 below.

3. Refunds and Subscription Cancellation Terms

3.1. If the cancellation is not due to a defect or service failure, the Company will refund the customer within 14 days of receipt of the cancellation notice, less a cancellation fee of 5% of the transaction price or ₪100 (≈ $28 USD), whichever is lower.

3.2. Upon subscription cancellation, the Service remains available until the end of the current billing period and no recurring charge is made for the next period.

3.3. Credit top-up packs: Top-up credit packs purchased separately may be cancelled and refunded within 14 days of purchase, provided that no credit from the pack has been consumed. Once any credit from a pack is consumed, the pack is non-refundable.

3.4. Defects or service failures (repeated content-generation failures, sustained downtime, billing errors, or material non-conformance to the Service description): the customer is entitled, at their choice, to a full money refund or a refund in credits, with no cancellation fee.

4. Cancellation by the Company

4.1. The Company reserves the right to cancel an order or terminate service to an account, for any reason, within 7 business days of payment receipt, with a full refund and no cancellation fee.

4.2. In the event the customer breaches the Terms of Service, the Company may suspend or terminate the account immediately, subject to the Terms of Service.

5. Subscription Cancellation — Procedure

5.1. Subscription cancellation is performed through the customer area: Settings > Billing > Cancel Subscription, or by writing to the support email.

5.2. Cancellation takes effect at the end of the current billing period. The customer retains full access to the Service until that date.

5.3. No partial refund is given for the current billing period already paid in full (except in the cases set out in section 3.4).

6. Contact Information for Refunds and Cancellations

Ben Aharonson
Address: Kibbutz Naan
Email: archie.support@autotailorai.com
Phone: +972 52-2232886

7. Miscellaneous

7.1. This policy is governed by Israeli law. Exclusive jurisdiction over any dispute shall be the competent courts in the Tel Aviv district.

7.2. If any provision of this policy is found invalid, the remaining provisions shall remain in full force and effect.

Disclaimer: Nothing in this content constitutes professional legal advice. We recommend consulting an attorney to verify suitability for your business.